Concierge

The Visa Infinite Personal Concierge Service, specially designed for those who recognize the true meaning of exclusivity, provides you with all types of information services and assistance to plan your business or pleasure trips, free of charge. This service is available 24 hours a day, 365 days a year. The Personal Concierge also offers all the necessary assistance in the event of an emergency while traveling.

In addition, Personal Concierge is a point of contact if you wish to redeem the accrued points under the Infinite Visa Rewards Program, or if you want information about the Insurance Program and the Exclusive Travel Offers.

How the Service Works

Simply call 1-866-632-4312 in the United States and Canada, or call collect at 410-998-8399 from any other country (there is also a number on the back of the card). Personal Concierge Representatives are available, any time during the day or evening, to provide you with any information or assistance that you may need, free of charge. For more convenience, the cost of any service or goods acquired by you under the Personal Concierge Program (for example, the cost of gifts, shopping, tickets, tours, etc.) will be directly charged to your Visa Infinite card.

Maximum Convenience and Excellent Personalized Service

The exclusive Visa Infinite Personal Concierge Service saves you time and helps you simplify your life, offering you free valuable benefits:

• The detailed personalized service that you deserve
• 24 hours a day, 7 days a week service
• Excellent references that will help you in selecting travel and entertainment options that best suit your personal needs and preferences.
• All the information and assistance that you may need anywhere in the world.

Travel Information Services

• Coordination of itinerary and tours
• Requirements regarding visas, passports, entrance permits, immunization records and documentation
• Weather information
• Currency exchange rates
• Maps
• Information about the country and its major cities
• Information about the traditions of the places you will be visiting

Travel Assistance Services

• Flight reservation and confirmation
• Hotel reservations
• Car rental reservations and arrangements, including luxurious cars.
• Arrangements to purchase and send gifts
• Urgent Messages Transmission
• Translation Services

Emergency Assistance Service

• Urgent card replacement
• Emergency cash advance
• Lost baggage assistance
• Doctors' and hospitals' referrals to the nearest location
• Attorneys' referrals and bond services

Information and Reservations for Shows, Cultural and Sports Events and Restaurants

• Information about schedules and tickets for the opera, ballet, theaters, concerts, other activities and cultural events.
• Information and reservations for special shows
• Sport events information
• Restaurant information and reservations
• Information and reservations about night life events

Recreation Activities Information and Assistance

• Tours and visits to places of interest
• Recommendations, schedules and reservations of tennis, racquetball and golf courts.
• Recommendations and reservations in spas, fitness centers and sports clubs
• Information about the special sports you may practice in the area.

Gift and Shopping Services

• Delivery of flower arrangements, baskets and gifts.
• Suggestions and tips for gifts
• Location of items hard to find
• Information about the best shopping places

Special Executive Assistance Services

• Recommendation of conferences rooms in hotels or executive centers
• Interpreters and translators
• Urgent messages transmission
• Delivery of documents
• Equipment rental (computers, cellular phones, etc.)
• Information about etiquette and protocol rules
• Referrals to obtain support services
• Referrals to obtain legal advice